Privacy Policy

Local content and offline use

Photos, videos, imported materials, shooting recipes, filter settings, and other creative preferences are stored on your device, including the app sandbox, other app-managed local storage, and—when you choose to save an output—your system photo library. You manage this local content in the app or your system photo library.

Device permissions

LensMentor requests system permissions only for the feature you choose to use:

• Camera: to take photos and provide live photography guidance.
• Microphone: to record video when you use video capture.
• Photo Library: to save, view, edit, or import the photos and videos you select.
• Location: when you enable location tagging or place names for your photos. Location data may be included in the metadata of photos you choose to save, but is not uploaded to LensMentor's servers.
• Motion and Fitness: to provide the in-app digital leveler.

You can change these permissions at any time in your device settings. Refusing a permission may make the related feature unavailable, but does not prevent use of unrelated core features.

Device compatibility and stability

When you use LensMentor, we record your device model, operating-system version, app version, and a randomly generated installation identifier. We use this information only to analyse compatibility, diagnose and fix software errors, improve the product experience, and associate a paid user with relevant after-sales support.

We do not use this information for advertising, user profiling, or tracking you across apps or websites.

Purchases, refunds, and plan changes

For iOS purchases, we may process Apple-provided transaction identifiers, product information, transaction time, and entitlement status when you purchase, restore a purchase, request a refund, or change a subscription plan. For HarmonyOS purchases, we may process the corresponding transaction information provided through HUAWEI AppGallery. We use these records only to verify and restore purchases, provide after-sales support for refunds or plan changes, prevent duplicate entitlement delivery, and meet applicable legal obligations.

Purchase records are not used for advertising or behavioural tracking. Apple processes iOS payments and related App Store services under its own privacy terms; HUAWEI processes HarmonyOS payments and related AppGallery services under its own privacy terms.

Sharing and tracking

We do not sell personal information. LensMentor does not include third-party advertising SDKs or third-party behavioural-tracking SDKs. We do not upload your photos, videos, audio recordings, or creative content to our servers.

Storage, retention, and deletion

Local creative content remains on your device until you delete it in LensMentor, remove it from your system photo library, or remove the app, subject to your device and backup settings.

We retain server-side compatibility and purchase records only for as long as necessary for the purposes described above and for any applicable legal retention requirement. When no longer needed, we delete or de-identify the records, unless a longer period is required by law.

Your choices and requests

You can manage device permissions through your device settings and delete local content through LensMentor or your system photo library. To ask about, access, correct, or delete server-side records associated with a purchase or after-sales request, contact us by email.

Changes to this policy

We may update this policy when our data practices or features change. We will publish the revised policy here and update the date above.